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Service Marks Guide There has been an addendum to the Service Operating Guide which includes rules for the proper use of Whirlpool Corporation Service Marks. The guidelines in this manual must be studied and followed closely. Any deviation from these standard uses must be approved in writing by the legal trademark representative for Whirlpool Properties, Inc. Click here for full announcement
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Proper Installation of Thin Twin Suspension Shocks The correct installation of Thin Twin Suspension Shocks (sometimes known as 'grenades') is critical for proper performance. An incorrect installation procedure will lead to early replacement parts failure. Click here for full announcement
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Service Bench Product Exchange (PEX) Labor Claim Instructions Submitting PEX Labor Claims Step by Step Instructions Click here for full announcement
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Techline Process Changes Starting 4-15-2008, the following changes will be instituted at the Whirlpool Techline: All Technicians calling into the Techline will be required to be with the appliance. If not, they will be asked to Email or Fax their request in to the Techline. We are instituting this policy so the Whirlpool Techline Consultants can focus on providing better assistance to the Technician with the appliance. Click here for full announcement
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Whirlpool Service Companies Whirlpool has made several updates to the Service Operating Guide (SOG). We are changing the service guidelines on Customer Instruction, Installation Correction and Store Stock warranty calls. Why is Whirlpool changing these service policies? Whirlpool is focused on continuous improvement and reducing unnecessary warranty costs. New product warranties continue to advise consumers that service calls related to Installation Correction or Customer Instruction on use and care are not covered under warranty. The new policy timelines now give service companies the flexibility of covering these calls under warranty within 30 days for Installation Correction and 90 days for Customer Instruction. Click here for full announcement
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Whirlpool no longer servicing Dacor Please be advised as of December 3, 2007 Whirlpool will not be servicing Dacor products All Dacor calls are to be referred to: Dacor
Customer Service at Any service calls that we were assisting on November 30 and before will be completed by Whirlpool.
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The consolidation will provide one single, streamlined location to effectively distribute service parts to our parts distributors, trade partners, and ultimately our customers. We will work closely with you during this transition period to ensure there are no interruptions to your business. We will communicate with you once a distribution center consolidation plan has been finalized, which will include timing and any affect it may have on your operations. We do not expect the transition to begin before this September, 2007. Our top priority remains staying focused on the business and continuing to deliver the best service our business partners and customers expect and deserve.
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Congratulations to Dan Bresky from Thumb Hardware in Elkton, MI.
Dan's name was selected from all the In Home Service Professionals (IHSP) who registered online by submitting evaluations on our trainers for the Spring 2007 session. The Field Service Representative for Dan's area is Doug Murphy and the Market Manager is Jim Weisenbacher. We would like to also thank the other IHSPs that completed the evaluation.
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| New Techline 800 Numbers
Starting June 25, 2007 800/832/7174 will replace the current 800-283-2870, and the 800-756-2926. Please use this new number for technical assistance for the entire Whirlpool family of appliances. Canada will use the 800-488-4791 number for all calls Maytag and Whirlpool. Fax Numbers Whirlpool Fax# 800-772-9172. Maytag Fax# 866-266-6704
Techline
email for Whirlpool and Maytag will be: All Commercial Laundry calls should use 800 NOBELTS (800/662/3587). |
New Replacement Part Changes As you may know, Whirlpool
Corporation acquired Maytag Corporation earlier in 2006. We have taken many steps to
integrate our companies. Please note: service companies and dealers buying replacement
parts direct from Maytag today will need to find an authorized parts distributor to
purchase replacement parts by March 15, 2007. Click here for the full announcement
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WINNER
OF THE 8' GLADIATOR WORKBENCH
The Field Service Representitive for Alan's area is Don Dellario and the Market Manager is Cliff Chewning. We would like to also thank the other IHSPs that completed the evaluation. |
Back
Ordered Maytag Compressors |
Vision of 5 Whirlpool Corporation has assembled a team of people to work on a project entitled, Vision of 5. The goal of the project is to reduce the ISC overall cycle time of service calls that require parts. It has been the team's responsibility to uncover details within each area AND across the total process to understand what drives overall repair cycle time... and then understand how improvements can be gained.For more information... click here! |
Maytag Epic
by Whirlpool Corporation The Maytag brand is back!!! For more information... click here |
New!!! 90 Day Replacement Parts Warranty
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| Technicians Connecting with Engineers!
In May, a team of folks concentrating on driving product quality improvements and increased consumer loyalty began a pilot through the Whirlpool Techline. The idea... Provide an avenue for our authorized IHSPs to contact engineers with product issues being seen in the field. For more information... click here |
WINNER
OF THE 8' GLADIATOR WORKBENCH Congratulations to Herschel Butler from Best Buy in St. Louis, MO.
We would like to also thank the other IHSPs that completed the evaluation. |
| Use of Genuine Whirlpool Water Filters
Communications were released from Whirlpool, due to the launch of
a new Brita filter that hit sales floors this week. The Brita displays market their filter
as fitting Whirlpool & KitchenAid branded refrigerators, as well as Frigidaire and GE
brands.
For more information... click here |
Service
Issue A letter from Matt Dawes, National Service Manager concerning an issue with the Duet Sport. Please open the PDF below to learn more about the announcement. |
| Integration Update
A letter from Matt Dawes, National Service Manager concerning some changes being made. Please open the PDF below to learn more about the announcement. . |
Change in the VRU Engineering's Direct Link to Technicians. The Whirlpool Techline will change the incoming call selections on Monday 5/15/2006. We will be adding a selection for technicians to leave a voice mail for engineering. This will be reviewed by assigned engineers in each product category, Laundry ,Cooking, Refrigeration, Dishwasher/Disposer/Compactor. We are asking for the Tech to leave their Name, Store #, Contact Phone #, Model # , Serial #, and a brief description of the issue. They can also leave comments on the product, possible fixes, or a better way to take a unit apart. Any constructive feedback will be welcome. The selection on the VRU will be # 5. This will be a trial program running till August 31,2006 at which time the program will be reviewed for it's worth. At that time the program will be extended or deleted. This is the opportunity that the ISC techs wanted. It can be a great
benefit to Whirlpool and our ISC family. |
| Opportunities for PEX Avoidance on Refrigerators.
As part of our ongoing communications to the field, we thought that it would be appropriate to share a communication with you on the PEX Avoidance Process, specially, cracked liners and refrigeration leaks. Click here for the time and money saving information. |
New Lowe's
Store Stock Repair Process Please include the date and any pertinent comments. Contact the store RTM or your FSR with any questions or concerns. Thank you for your assistance. For more information... click here |
New Policy for Product Exchange Model/Serial Tags ATTENTION: CHANGE IN POLICY Model/Serial tags to remain on exchanged (scrapped) units. Whirlpool has changed it's policy and procedure for the removal of the Model/Serial tag on scrapped units. The new policy and procedure will require the service company to leave the Model/Serial tag on scrapped Whirlpool products. Detailed instructions regarding this change can be found in Section I - Product Exchange. Any questions regarding this change in policy can be directed to the cXc PEX Team.
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Check out our newest IHSP Newsletter! |
Winner of
the Gladiator Modular Workbox As the Fall 2005 Training session comes to an end, we would like to thank all the service companies who participated. We would also like to extend a special thanks to all the trainers in giving another successful year of training. The winner of the Modular Workbox is Jody Berry from Yakima Appliance in Yakima, Washington. Karen Gilliam Walker is the Market Manager for Jody and Tim Steele is the trainer for that district. Congratulations Jody! |
In Home Service Professional Update Get the latest news on what Whirlpool is doing to help the service industry and also view the new 2006 training schedule for the Regional Training Centers (RTC) by clicking on the link below. |
New Parts and Accessories Section We recently added a new section called "Parts and Accessories". This was designed to aid you in seeing the latest accessory parts, new product releases and special offerings. We will be adding to this area frequently so make sure to check back for updates. Please feel free to contact me if you have suggestions or comments about this new section. |
We want to keep hearing from you... A new link has been created for you on Service Matters to keep the ideas flowing. There are a few areas we are specifically looking for information:
Click here to view the Customer Bill of Rights (PowerPoint) Please visit the "IHSP Feedback" area of Service Matters to give us your input or click here. |
Whirlpool Warranty Change Beginning Nov. 1, Whirlpool will be implementing changes to dramatically
simplify its product warranty structure for Whirlpool brand and its value brands in the |
WINNER OF THE 8'
GLADIATOR WORKBENCH Congratulations to Dick
Chamberlain from Ace Appliance in East Hampton, MA. His name was selected from the In Home
Service Professionals (IHSP) that completed the Spring Training 2005 We would like to also thank the other IHSPs that completed the evaluation. |
NOW ACCEPTING CREDIT CARDS FOR RTC COURSES Starting July 28th, we will be accepting Credit Card orders through Service Matters for our RTC online registration process. We have done this to make it easier and more convenient for IHSPs to register for RTC courses. We hope you like the change to this process. |
FIP
DOOR HANDLING |
WINNER
OF THE GLADIATOR MODULAR REFRIGERATOR Congratulations to Linda Saltzer from Saltzer's Appliances in Lehighton, PA. Her name was selected from over 700 In Home Service Professionals (IHSP) that took the product warranty survey. We would like to thank all that participated. Look for our next survey.. you could win too! |
WINNER
OF THE 8' GLADIATOR WORKBENCH Congratulations to Dale Jones from Pinson, AL. His name was selected from over 600 In Home Service Professionals (IHSP) that took the appliance repair survey. We would like to also thank the other IHSPs that took the survey... better luck next time! |
BEST BUY TO SELL THE "INGLIS BY WHIRLPOOL" BRAND Beginning May 1, Best Buy locations across the U.S. will begin offering consumers an exclusive new appliance line, Inglis by Whirlpool Corporation. The line, available in the U.S. only through Best Buy, will feature washers and dryers, ranges, top mount and side-by-side refrigerators, and dishwashers. |
| IMPORTANT NOTICE TO ALL WHIRLPOOL AUTHORIZED SERVICE COMPANIES To provide you information in a more timely manner, we will use electronic communications, such as service pointers, RTC schedules, etc., more frequently. Therefore, please make sure you have a current and regularly used E-Mail address with Service Bench. Thank You... |
Our First IHSP Newsletter! |
Omaha RPDC - Dey Appliance Communication |
RPDC Communication A message from Steve Zannos - Director, In-Home Service |
Whirlpool
opens 6th Regional Training Center in La Puente, CA Whirlpool has recently opened their 6th Regional Training Center in La Puente, CA. The training site is Hacienda La Puente Adult Education. Classes will run as follows:
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