• Lowe’s has asked AMS (American Merchandising Specialists) to assist with appliances in the stores’ backroom area that need repair.
  
  
• Whirlpool’s rollout of this process began March 6 and will be completed by late April.
  
  
• AMS will be in each Lowe’s store at least 1x/week to log, tag, and track product that needs repair.
  
  
• Each new product in the backroom will be logged in the AMS rep’s handheld device and service will be scheduled at that time. The product will also be tagged with a repair log form.
  
  
• For each subsequent visit, the AMS rep will update the product’s disposition in their handheld device.
  
  
• If the product is repaired, the AMS rep will move the product to the floor for resale.
  
  
• If, after 3 visits, the product is still not repaired, a "red flag" report will be generated at the manufacturer in an effort to expedite the repair.
  
  
• If, AFTER 4 VISITS, the product is still not repaired, the manufacturer will be required to ISSUE A RETURN AUTHORIZATION for the product (applies to warranty repairs only).
  
  
• YOUR RESPONSIBILITY AS A SERVICER
• Lowe’s store stock needs to be repaired in a timely fashion.
• It is very important that technicians repairing product at a Lowe’s store note the disposition and date on the repair log form on the product…is it repaired? Are parts on order? Which parts? Etc.

If you have a local "regularly scheduled" service/shop arrangement with a Lowe’s store, this new process will not impact that arrangement. AMS will still log/track the repair but will not actually schedule the service since the servicer/store have already arranged for service on a set schedule.